Costa Rica Conquest is only a intermediary agent between the costumer and the provided services such hotels, tour operators, restaurants and maritime or terrestrial transportation; it does not assume any responsibility by personals accidents, natural phenomenon, sickness, damage or any loss of clientâ€™s belongings, any delay or circumstance related to: the tours, transportations or hotels, beyond the direct control of them.
The costumer and not the agency; is responsible for accidents caused to yourself during the making of any activity which is not in your physical capacities and conditions.
The travel agency will create a schedule according to: interests, ages, physical conditions, season of the year, hotels availability and client tours. After the costumer accepts the planned itinerary; Costa Rica Conquest will proceed to book the services and it will be the clientâ€™s support in the hotels, tours and transportations during the visit to Costa Rica.
For confirming the requested service, the payments must be canceled and notified in a written way maximum 45 days before the arrival to the country.
If the services are canceled after doing the payment of the total amount, the reimbursements will be done in the following way:
If the cancellations are received between 45-30 days before the arrival date, the 50% of the total amount will be refunded.
For cancellations received from 25 to 15 days before the arrival date, the 25% of the total amount will be refunded.
In case of canceling the service 14 or 1 day before the arrival date, there will not be possibilities of any reimbursement.
For confirmed reservations during Easter week or Christmas/New Year season there will be no refunds.
If the costumer does the whole payment through a bank account or deposit, this will have to assume the costs that the bank charges for the money transference. Once the deposit is done, the voucher will be sent via fax or E-mail.